Quality, Ethics and Patient Safety

Part of delivering the best in patient care is respecting the privacy, dignity, safety and care-related decisions of the patient.

View our patient rights>> 

Your Safety

Your comfort and safety is our top priority. We have implemented a number of initiatives to ensure you receive an efficient and safe experience. 

    Falls Prevention

    Our falls prevention program was established in 2005 to ensure maximum precautions against patient falls. The program spans all units and many hospital departments review its progress monthly. 

    Medication Safety

    In addition to automating distribution of drug doses and closely monitoring prescriptions of high-risk medications, Swedish Covenant Hospital's pharmacy began the medication reconciliation program in 2006. Our staff examines each patient's medications upon arrival, treatment and discharge at the hospital, looking very closely for discrepancies and compliance. This process minimizes the likelihood of errors and ensures an excellent patient experience from start to finish.

Quality Measures

Many aspects of the hospital environment affect patient care. Below are a number of ways in which Swedish Covenant Hospital commits to meeting and exceeding our quality standards:

    Quality Data

    Quality data for Medicare-certified hospitals, including Swedish Covenant Hospital, is made available through Hospital Compare, a service of the U.S. Department of Health and Human Services.

    This service allows you to view and compare Swedish Covenant Hospital's adult admissions for certain medical conditions with measurements of other hospitals. You may also explore which quality measures are used, and why they are important in a patient's care.

    These measures are based on data from hospitals' patient records. The data is converted to rates that measure how well the hospitals care for their patients; higher percentages are better.

    It is important to know that small differences in the percentages don't show that one hospital is significantly better or worse. Percentages may be affected by factors such as how many patients are included in the calculation of the rate and doesn't necessarily reflect the quality of care you will receive.

    View Swedish Covenant Hospital's Quality Measurements>> 

    Hospital Culture

    In health care, quality begins with a healthy and communicative organizational culture. Our caregivers are integral to identifying opportunities and strategies to improve quality and providing the best in patient care. Whether it's using new protocols or implementing research, our teams are always looking for ways to improve your care and experience.

    Highly Trained Physicians

    We recruit and retain highly trained physicians. As a result, approximately 87 percent of the physicians on staff are board certified, which means that they have successfully completed and passed a formal course of training and set of examinations for their field. Board certification is issued by a specialty association, such as the American Board of Medical Specialties.

    Magnet® Excellence

    Magnet Recognition® is the highest international distinction health care organizations and hospitals can receive for nursing excellence and outstanding patient care.

    According to the ANCC, Magnet recognition is associated with benefits that include:

    • Excellent patient outcomes
    • Improved quality and safety practices
    • Better work environment 
    • Nurse satisfaction and engagement
    • Nurse recruitment and retention 

    Staffing Levels

    We maintain high staffing levels to ensure that our nursing staff is not over-extended, allowing them to devote the appropriate amount of time to each patient and their family members.

    Staff Retention

    We maintain a low staff turnover rate by providing a collaborative, communicative environment where health care providers can perform their best.

Ethics and Health Care Decision Making

Our providers and staff are committed to providing patients and their families with the highest standard of safety and welfare. These standards include affirming each patient's right to participate in their health care decisions and treating patients and their families with competence, care and respect.

We recognize that health care decisions are not always simple or easy to make. Physicians and nurses can try to provide information as clearly and sensitively as possible and can even make recommendations about what to do. Still, you have decisions to make, in accordance with your values and convictions. You may accept or refuse any or all tests and treatments that are offered or recommended to you.

Sometimes it may be hard to decide what choice is truly in the patient's best interest, or what course of treatment best reflects what the patient wants. Uncertainty can make choices difficult. Medical ethics means going through the process of determining what is the "best" or "right" thing to do when you are uncertain, when the choices and their consequences are not evident — and when those involved disagree about what to do.

To learn more about medical ethics or to schedule a consultation, call 773-878-8200, ext. 5366.

Additional Resources